Privacy & Dignity Policy
Privacy and Dignity: A Commitment to Safeguarding Your Personal Information and Upholding Your Individual Rights.
One Community Services is committed to implementing a system to ensure each participant will receive quality services and supports that respect and protect their dignity and right to privacy.
One Community Services Ensures:
Consistent processes and practices are in place that respect and protect the personal privacy and dignity of each participant.
Each participant is advised of confidentiality policies using the language, mode of communication, and terms that the participant is most likely to understand.
Each participant understands and agrees to what personal information will be collected and the reason, including recorded material in audio and/or visual format.
At One Community Services, we will ensure each participant will receive quality services and support that respect and protect their dignity and right to privacy by complying with the ‘Privacy Act 1988’ and the ‘NDIS Quality and Safeguarding Framework requirements and other legal obligations.
To ensure privacy for the Participant when discussing sensitive or personal matters, One Community Services will only collect personal information that is necessary for the provision of services and support and given voluntarily to the Provider.
‘Privacy & Confidentiality Policy’ and ‘Participant Consent Policy’ have been documented in the ‘Participant Handbook’ and will be communicated with each participant during the initial assessment process.
One Community Services will make sure that each participant understands and acknowledges what type of personal information, including recorded material in audio and/or visual format will be collected and for what reason.
All personal and confidential information will only be collected, used, retained, and disclosed by obtaining the Participant’s consent. Please refer to the ‘Privacy & Confidentiality Policy’ in this ‘Participant Handbook’.
One Community Services will provide an interpreter if required for communication with the participant and respect to work with the participant’s interpreter or representatives. Regular communications with participants have been planned and performed in a way that is identified during the initial assessment process and documented in the ‘Initial Assessment & Support Plan’.
Participants’ dignity and right to privacy are also referred to in the ‘Service Agreement’.
A copy of the ‘Service Agreement’ and ‘Participant Handbook’ will be provided to each participant.
Employees and workers are trained and inducted regarding the privacy and dignity policy. They have read, understood, and acknowledged this policy as well as the organizational requirements outlined in the ‘Worker Handbook’ through the induction process.